ServiceTasker Terms and Conditions
These Terms & Conditions (“Terms”) set out the rules and guidelines for using the ServiceTasker website in the UK. By accessing or using our platform, you agree to follow these Terms, which are designed to ensure a fair, safe, and reliable experience for both customers and tradespeople. Please read them carefully before using our services.
1. Terms That Apply to All Users
These terms apply to everyone who uses the ServiceTasker platform, whether as a customer or a tradesperson.
1.1 Eligibility
- You must be at least 18 years old to use ServiceTasker.
- All information you provide must be accurate and truthful.
1.2 Account Responsibility
- You are responsible for your account security.
- Keep your login details private and notify us immediately of any unauthorised use.
1.3 Use of the Platform
- Use the platform only for lawful purposes.
- Do not post false, misleading, or inappropriate content.
- Do not attempt to disrupt or misuse the platform.
1.4 Communication Between Users
- All communication must remain respectful and professional.
- Abusive or offensive behaviour will result in suspension or termination.
1.5 Payments and Transactions
- Job payments are made directly between customers and tradespeople.
- ServiceTasker processes payments for job leads access. You can check our genuine customer guarantee page for more details.
- Job payment disputes are solely between the customer and the tradesperson. However, you can also get support from our team when tradies do not handle your issue efficiently.
1.6 Reviews and Feedback
- Customers may leave reviews after a completed job.
- Reviews must be genuine, accurate, and fair.
- We reserve the right to remove inappropriate reviews.
1.7 Data and Privacy
- We process personal data in line with our Privacy Policy.
- By using ServiceTasker, you consent to this data usage.
1.8 Liability
- ServiceTasker is a marketplace connecting customers and tradespeople.
- We are not liable for the quality, safety, or results of work completed.
- Users engage with each other at their own risk.
1.9 Suspension or Termination
- We may suspend or terminate accounts that breach these Terms.
- Fraudulent or illegal activity may result in permanent removal.
1.10 Changes to Terms
- ServiceTasker may update these Terms at any time.
- Continued use of the platform confirms acceptance of updated Terms.
2. Terms for Customers
These terms apply specifically to individuals or businesses using ServiceTasker to hire tradespeople.
2.1 Posting Jobs
- Customers must provide accurate job descriptions and requirements.
- Jobs must not involve illegal or unsafe activities.
2.2 Choosing Tradespeople
- Customers are responsible for reviewing tradespeople's profiles, reviews, and credentials before hiring.
- ServiceTasker does not guarantee the suitability of a tradesperson for your job.
2.3 Payments
- Customers pay tradespeople directly for completed services.
- ServiceTasker is not responsible for refunds or payment disputes.
2.4 Reviews
- Customers are encouraged to leave honest reviews.
- Reviews must not contain offensive or defamatory language.
2.5 Cancellations
- Customers may cancel jobs through the platform, but late cancellations may impact tradespeople negatively.
- The particular business policy for cancellation applies to you.
3. Terms for Tradespeople
These terms apply specifically to tradespeople and businesses using ServiceTasker to find work.
3.1 Registration and Verification
- Tradespeople must provide accurate business details during registration.
- Proof of qualifications, licences, or insurance may be required depending on the service offered.
3.2 Use of Platform
- Tradespeople may only bid on jobs they are qualified to complete.
- Misrepresentation of skills or experience is prohibited.
3.3 Payments
- Tradespeople are responsible for arranging payment directly with customers.
- ServiceTasker does not guarantee customer payments.
- You need to pay us in credits to access lead details.
3.4 Reviews and Reputation
- Tradespeople receive reviews and ratings from customers.
- Consistently poor reviews may affect visibility or lead to suspension.
3.5 Conduct
- Tradespeople must act professionally and respectfully at all times.
- Abuse, fraud, or unsafe practices may result in account termination.
3.6 Compliance with Laws
- Tradespeople must comply with UK laws, health and safety requirements, and licensing obligations.
- ServiceTasker is not responsible for tradespeople operating without proper licences because we check and update their licence at the beginning, but they may expire or become invalid for several reasons, so you must verify them with the tradespeople before hiring.
3.7 Cancellations
- Tradespeople should avoid cancelling accepted jobs without valid reasons.
- Frequent cancellations may result in reduced visibility or suspension.
Feel free to contact us with any doubts regarding our terms and conditions. We will provide help shortly.